FAQ

Harbourfont.live is home to Harbourfront Centre’s digital programs, virtual viewing events, curated content and interactive programming encompassing music, theatre, dance, visual arts and more for audiences to explore.

How do I sign up for harbourfront.live

Simply click here and create a free account on our website, or use your existing Harbourfront Centre or Toronto International Festival of Authors credentials to log-in here. Once you’re logged in to the website, you can freely browse all the events, and when you see one you like, click the red button labelled “Register for this event”.

How do I view my events?

Most events will take place directly on our website. After you sign up on the website (see above), you will be able to browse events on our website and register for them. Once registered, you will be able to view it on our website at its designated day and time. When it’s time for the event to begin, simply visit the event page (the same on your registered on), and enjoy.

How long will an event be online?

The length of time available to view an event varies. Certain events are available for the livestream duration only, with others remaining available for days and/or weeks after the premiere date and time. Please check individual events carefully to be sure not to miss yours.

Are all the events live?

We present many different types of events, many with unique and complex production considerations, including performers from different time zones around the world. For that reason some events will be streamed live, while others will be pre-recorded to accommodate scheduling and editing requirements.

Are the events accessible for people with hearing impairments?

Harbourfront Centre is committed to presenting an experience that’s accessible to as many people as possible. We are exploring options for delivering closed captioning for the hearing impaired for as many events as possible. When possible we apply captioning, applied to the videos, within 24 hours after they premiere.

Why can’t I see the video?

Please ensure you are using an up-to-date web browser for a smooth viewing experience: FirefoxChromeMicrosoft Edge or Safari – all downloadable for free online. If you are currently using Internet Explorer (IE), please change it to one of the up-to-date browsers listed above.

Check your videoplayer hasn’t paused. Hover your mouse over the bottom the video player and the video controls will display. Click the play button (bottom left) as needed.

Try refreshing your browser to reload the video feed – the volume may switch to zero after you have refreshed: make sure to check the volume is turned up on the videoplayer after you have refreshed the page.

Check your internet connection is working and your WIFI has a reasonably strong signal.

Why can’t I hear the video?

See notes above on using an up-to-date browser.

Check your volume is turned up on the videoplayer. Hover your mouse over the bottom of the video player and the video controls will display – turn up the volume control as needed (bottom right).

Try refreshing your browser to reload the video feed – the volume may switch to zero after you have refreshed: make sure to check the volume is turned up on the videoplayer after you have refreshed the page.

Check your internet connection is working and your WIFI has a reasonably strong signal.

Is there a limit to how many people can register for an event?

There are no limits to the number of people who can watch an event.